The Future of Customer Support

The customer support landscape is experiencing unprecedented change. From AI revolutionizing first-contact resolution to new federal legislation potentially reshaping call center operations, executives need to understand how these shifts impact their strategic outsourcing decisions. This executive discussion will provide actionable intelligence on navigating AI integration, regulatory compliance, and geographic strategy in an evolving BPO marketplace. You’ll leave with specific frameworks for evaluating providers and making informed decisions about your customer support infrastructure.

HLTH

HLTH is a premier healthcare innovation event gathering over 12,000 influential leaders, executives, and visionaries from across the healthcare ecosystem, including health systems, pharma, payers, tech companies, and AI startups. The event serves as healthcare’s preeminent all-inclusive experience focused on fostering meaningful connections, showcasing cutting-edge trends in AI transformation of healthcare delivery, and accelerating professional and organizational success in the industry. Build new partnerships and connections through 1:1 networking opportunities, startup pitch presentations, and meetings with key solutions providers and sponsors.

CCW Nashville

In 1999, the journey began with Call Center Week, a forum for managers to forge the gold standard in customer service. Today, Customer Contact Week stands as the pinnacle event for contact center and customer experience (CX) leaders. It’s a melting pot where innovators across various industries and functions converge to sculpt world-class customer journeys.

ICMI’s Contact Center Expo is the ultimate event for contact center and customer service professionals, bringing together industry leaders, innovators, and practitioners to explore the future of customer experience. 10Times CX Today The expo features expert-led sessions on leadership, workforce management, and AI integration, along with innovative solutions in the expo hall, networking opportunities, and hands-on workshops designed to help professionals tackle real-world challenges and elevate contact center performance.